Refund Policy
This policy outlines how refund and return requests are handled for purchases made through this website in the United States.
Eligibility Window
Refund requests may be submitted within 14 calendar days of delivery. Proof of purchase is required.
How to Submit a Request
Email supportuse@grexalonllhrizon.world with your order reference and return reason. We may request additional details to verify the request.
Review and Processing
Requests are reviewed within 5 business days. If approved, refunds are issued to the original payment method and may require additional banking time.
Non-Refundable Cases
- Missing or invalid proof of purchase
- Requests outside the stated eligibility period
- Cases restricted by applicable law
State Law Rights
Nothing in this policy limits consumer rights that may apply under U.S. federal or state law.